Is your firm in need of Call Center Phone systems? It doesn’t matter if a company has a website, an email address, or a social media account; many individuals still prefer to seek assistance via phone. To develop trust between a consumer and the customer service agent, it is essential to speak to a genuine person on the phone. However, there is a good reason why organizations provide alternative methods of contacting their customer support representatives besides simple expediency.
Many growing businesses struggle with call center management software. Regarding customer service, phone help ranks towards the bottom in terms of efficiency, cost, and difficulty quantifying results.
Let’s take a look at the best Call Center Software free available.
5 Best Call Center Software For Small Business
1. Dixa Call Center Software
Dixa is an easy-to-use customer call center app. Web-based contact centers can be set up using this software. In addition, advanced call distribution algorithms and caller recognition are built into the system. A modern contact center solution, Dixa, is meant to improve both customers’ and the contact center administrator’s experience.
It takes some minutes to get Dixa up and to run. However, providing phone assistance is something you can begin doing as soon as you have the necessary equipment. It’s as simple as plugging in a headset and going online.
Customer service is made simple with an intelligent ACD and other features such as skill-based routing, interactive voice response (IVR), hours of operation, and more.
You have the option of prioritizing specific clients above others. Because of this, the most critical customers are prioritized during peak hours. As a result, happy customers are more likely to buy from you.
It is also true for your agents, who can assign to handle specific calls. As a result, your most important calls may handle by your finest agents effortlessly. In reality, Dixa’s technology allows this to be done automatically.
Using Dixa can benefit small businesses and large corporations alike. You can ask for a demo to check if it’s right for you before deciding to buy. The lowest monthly fee is $19, and they offer a free trial. That’s a great price for such a powerful program.
Dixa Call Center Software Features
Unlimited Concurrent Calls
Customer Recognition
Intelligent Routing
Blind & Assisted Transfers
Call Recording
Offer Callback Option
Supports email
Chat
Facebook Messenger
2. Bitrix24 Call Center Software
This auto dialing software is based on a to-do list, and it makes it easier for your team to get along and complete their work. In addition, Bitrix24’s task management software and CRM connect with various customer support channels, including rentable phone lines, live chat, and email queues.
All of the group projects can manage efficiently by the program. The software is capable of handling groups of any size. Templates and task dependencies are only a few of the many features available.
Despite being simple to use, the project planning management is packed with extensive functionality. In addition to managing your projects, you can also keep track of your resources and monitor their progress. In addition, all of your work may visualize with the help of project calendars and Gantt charts.
One part includes customer relationship management (CRM) and client management (CM). You’ll be able to save and access all of your clients’ info right here. Automated time tracking, quotations, invoices, and online payments are also available.
Mobile and desktop versions of Bitrix24 can use at the same time. It’s compatible with Android, iOS, Mac, and PC. They have a basic plan starting at $55/month that includes everything you need to get started regarding features and pricing.
3. Five9 Contact Center Software
This software is based on a to-do list, and it makes it easier for your team to get along and complete their work. In addition, Bitrix24’s task management software and CRM are connected with various customer support channels, including rentable phone lines, live chat, and email queues.
All of the group projects can be managed efficiently by the program. The software is capable of handling groups of any size. Templates and task dependencies are only a few of the many features available.
Despite being simple to use, the project planning management is packed with extensive functionality. In addition to managing your projects, you can also keep track of your resources and monitor their progress. In addition, all of your work may be visualized with the help of project calendars and Gantt charts.
One part includes customer relationship management (CRM) and client management (CM). You’ll be able to save and access all of your clients’ info right here. Automated time tracking, quotations, invoices, and online payments are also available.
Mobile and desktop versions of Bitrix24 can use at the same time. It’s compatible with Android, iOS, Mac, and PC. Regarding features and pricing, they have a basic plan starting at $55/month that includes everything you need to get started.
4. HubSpot
Front-line agents will access all of the information they need from any customer. It won’t take long to get all of the information you need. However, to provide the best possible service to customers, all this data will present in one location.
Automated tools and detailed reporting from HubSpot help your teams improve customer care regularly. In addition, they offer a shared email inbox, live chat software, and self-service capabilities, all of which are easily connected with Aircall for phone-based support.
Aircall’s price per user or month is as low as $30. In addition, a cloud-based call center software can be provided by combining Aircall and HubSpot. For companies of all sizes willing to spend a little more on premium services and technologies, the ability to create a seamless customer experience across many channels will be a welcome addition.
It’s completely free to use the customer support tool. So you have nothing to lose & everything to gain if you decide to give it a go. In addition to their call center software, you can look at a selection of items on their websites that may help your business improve and outperform its competition.
5. LiveAgent
In the cloud, LiveAgent is a call center management tool. In addition, using LiveAgent is free; therefore, it’s the most cost-effective option for small and medium-sized enterprises who need phone support.
All of your favorite call center functions can find in one location with LiveAgent. Additionally, it eliminates the need for any additional third-party software. You may fall in love with this software during your first use because of its user-friendly UI and abundance of features.
Skype and Gmail have merged to create the user interface. It’s a lovely sight to behold. All relevant menus are conveniently located, so they’re easy to find.
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The program’s cloud integration is a major selling point. Cloud storage has long been a mainstay for small and medium-sized businesses. Further price cuts were made as a result.
We have no hesitation in recommending LiveAgent to any company. The lowest monthly fee is $15 for one agent. In addition, trial versions of all their plans are available upon request, which is unusual for these businesses.